CHC/RBC Limited H1N1 (Swine Flu) Webinar - here's the latest

This session provides an introduction to the ICD-9-CM Coding Manual, the ultimate resource to guide providers through the coding process. This session will highlight the differences and use of the three volumes of the coding manual, common conventions for coding that are essential for its use, and a guide to the abbreviations and directions that help staff select the correct code.

Gain an understanding of the different stages of dementia and its effect on cognition and memory, as well as functional and communication changes at each stage. Learn how to apply evidence-based communication techniques at each stage of dementia for: Helping people continue to express preferences and make choices, avoiding confrontations, managing common difficulties and challenges in dementia, and being a support to continued quality of life.

Learn how to increase your agency’s business and revenue. Come away with practical tips and tools that you can use the same day! Learn to discover important insights about your referral sources, find out how to build positive rapport with your customers, learn strategies for achieving the most leverage from each sales call, get tips on managing your territory and the key to tracking and monitoring your sales operation, find out how to create an effective marketing program and key customer service behaviors and strategies for handling complaints.

Home Care Information Network (HCIN) is the next generation of training and education in home care. Streaming video available 24/7 on your computer brought to you by CHC and Stony Hill Management. Learn all about it.